Refund policy

As a general rule, we do not accept returns for customer reasons.

If the product is defective
However, in the unlikely event of a defective product (incorrect delivery, damage, defacement, etc.), please contact us within 3 days of receiving the product and send it back to us, freight collect.
We will exchange the product for a replacement or refund the money.
Please note, however, that we may not be able to replace the product if the product is received late due to the customer's reason.

For customer's convenience
Please note that we cannot accept returns or refunds for reasons attributable to the customer, such as a different image of the product.
The color of the products may differ slightly depending on the environment of the browser used to view them. Please understand this in advance.

Contact information for returns and exchanges
Konishi Boueki Company Limited
Mail: info@e-rattan.net

For customer living outside of Japan

Caution for Customers about return and refund
Thank you for visiting our website.
Please read our regulations of refund.
Please contact us by e-mail within 7 business days after arrival of merchandise.
Without contact us, we hardly receive your claim.
1) Generally, we can not accept to :
# cancel of order
# change of merchandise
# exchange
# refund
2) We will do our best to correct under these.
# wrong items
# quantity, size
# defect
But please carefully take notice of these conditions the case of each one, we will not to be able to solve a problem.
# item without receipt
# be sold in special price

Notice.
Indicated price and the freight amount billed are not included the imported duty and the custom duty.
These taxes are buyer burdens.
Since the tax amount is a country differs, please investigate the amount of money by you, buyers.