退款政策

原则上不接受因客户原因的退货。

【如果货物有故障】
如果货物出现故障（送货错误、损坏、污损等），请在收货后 3 天内联系我们，并通过货到付款方式寄送货物。
我们将更换或退还产品。
但请注意，如果由于客户原因导致货物迟收，我们可能无法更换货物。

【为方便客户】
请注意，由于客户原因（如产品图片不同），我们不接受退货或退款。
根据您浏览产品的浏览器环境，产品的颜色可能会略有不同。 请事先了解。

【退换货联系方式】
小西贸易有限公司
MAIL: info@e-rattan.net

For customer living outside of Japan

Caution for Customers about return and refund
Thank you for visiting our website.
Please read our regulations of refund.
Please contact us by e-mail within 7 business days after arrival of merchandise.
Without contact us, we hardly receive your claim.
1) Generally, we can not accept to :
# cancel of order
# change of merchandise
# exchange
# refund
2) We will do our best to correct under these.
# wrong items
# quantity, size
# defect
But please carefully take notice of these conditions the case of each one, we will not to be able to solve a problem.
# item without receipt
# be sold in special price

Notice.
Indicated price and the freight amount billed are not included the imported duty and the custom duty.
These taxes are buyer burdens.
Since the tax amount is a country differs, please investigate the amount of money by you, buyers.